Terms & Conditions
1. DEFINITIONS
1.1 “230 VOLTS”, “we”, “us”, “our”, or “the Contractor” means 230 VOLTS.
1.2 “Engineer”, “Electrician”, “Tradesperson”, “Trainee”, or “Contractor Representative” means any person appointed, employed, or engaged by 230 VOLTS to carry out Services.
1.3 “Customer” means the client, person, company, firm, landlord, agent, or other party instructing the Services.
1.4 “Property” or “Premises” means the domestic or commercial location where the Services are to be carried out.
1.5 “Works” or “Remedial Works” means the works described in any quote, estimate, booking confirmation, scope of works, or other written instruction accepted by 230 VOLTS.
1.6 “Services” means any service supplied by 230 VOLTS, including but not limited to inspection, testing, certification, fault-finding, remedial works, installation, emergency attendance, maintenance services, PAT testing, and related electrical services.
1.7 “Normal Working Hours” means 8:00am to 4:00pm Monday to Friday, excluding Bank Holidays and Public Holidays.
1.8 “Order” means any request, booking, instruction, or acceptance by the Customer for 230 VOLTS to provide Services.
1.9 “Confirmation” means our written acceptance of an Order, including by email, message, invoice, booking confirmation, or other written communication.
1.10 “Working Day” means Monday to Friday, excluding Bank Holidays and Public Holidays in England and Wales.
1.11 “Next Working Day” means the next Working Day following the day of booking, confirmation, or instruction.
1.12 “Fixed Price”, “Fixed Fee”, or “Actual Quote” means a set price confirmed in writing for a specified Service or scope of Works.
1.13 “Day Rate” means a fixed charge per Engineer for one day during Normal Working Hours and excludes materials unless expressly stated otherwise in writing.
1.14 “Hourly Rate” means a charge per Engineer per hour or part thereof and excludes materials unless expressly stated otherwise in writing.
1.15 “Price” means the total price payable by the Customer for the Services, including any labour, materials, attendance fees, surcharges, VAT, and any other agreed charges.
1.16 “Estimate” or “Estimated Quote” means an estimate of likely cost only and does not constitute a fixed or binding price unless expressly stated by 230 VOLTS in writing.
1.17 “BS 7671” means the current edition of the IET Wiring Regulations, including any amendments in force at the date the Services are carried out.
1.18 “GN3” means IET Guidance Note 3 relating to inspection and testing.
1.19 “EIC” means Electrical Installation Certificate.
1.20 “EICR” means Electrical Installation Condition Report.
1.21 “MEIWC” means Minor Electrical Installation Works Certificate.
1.22 “PAT” means Portable Appliance Testing.
1.23 “CU” means Consumer Unit.
1.24 “DB” means Distribution Board.
1.25 “Fusebox” means Consumer Unit.
1.26 “Domestic Property” means a building or self-contained part of a building used wholly or mainly for residential living accommodation, typically supplied by a single-phase electrical supply unless otherwise stated.
1.27 “Commercial Property” means any premises used for business, trade, profit-making, industrial, office, retail, hospitality, mixed-use, or similar non-domestic purposes, whether supplied by single-phase or three-phase electrical systems.
2. ACCEPTANCE
2.1 Any Order placed by the Customer, and/or any acceptance by the Customer of Services carried out by 230 VOLTS, shall constitute acceptance of these Terms and Conditions.
2.2 Where more than one person or entity places an Order or instructs the Services, each such person or entity shall be jointly and severally liable for all sums due.
2.3 These Terms and Conditions shall apply to all Orders and Services unless otherwise expressly agreed in writing by 230 VOLTS.
2.4 No employee, agent, or representative of 230 VOLTS is authorised to vary these Terms and Conditions or make any representation or agreement inconsistent with them unless confirmed in writing by an authorised representative of 230 VOLTS.
2.5 Any quote or estimate shall remain open for acceptance for 28 days from the date of issue unless withdrawn earlier. After that period, it may be amended, reissued, or withdrawn by 230 VOLTS.
2.6 230 VOLTS reserves the right, at its absolute discretion, to refuse, decline, or cancel any Order and to determine which Engineer or representative will attend and carry out the Services.
2.7 No contract shall arise until 230 VOLTS has issued Confirmation or commenced the Services.
3. ESTIMATES AND QUOTES
3.1 Estimates are provided free of charge unless otherwise stated.
3.2 Estimates are based on the information made available by the Customer at the time and on what could reasonably be assessed without intrusive inspection or testing.
3.3 Where the scope, condition, or extent of the Works cannot reasonably be determined in advance, 230 VOLTS may require an EICR, inspection, or fault-finding visit before issuing a Fixed Price.
3.4 Unless expressly stated otherwise, an Estimate is not a Fixed Price and may be revised if the actual scope, duration, or complexity of the Works differs from what was reasonably anticipated.
3.5 Where a Fixed Price has been provided in writing, that price shall apply only to the specific scope of Works described in the quote.
3.6 A Fixed Price may be revised where:
(a) the Customer requests additional work;
(b) hidden defects, pre-existing faults, or site conditions are discovered;
(c) access limitations or operational restrictions affect the Works;
(d) there is an increase in material costs before commencement;
(e) information supplied by the Customer proves inaccurate or incomplete; or
(f) there was a manifest error in the quote.
3.7 230 VOLTS shall only be bound by estimates or quotes issued in writing by an authorised representative. Oral estimates, indicative prices, or informal discussions shall not be binding.
3.8 Unless otherwise stated, all prices are inclusive of VAT.
4. PARKING
4.1 The Customer is responsible for ensuring suitable parking is available for our Engineers at or near the Property for the duration of the Services.
4.2 Where the Property is located within a controlled parking zone, permit zone, private development, estate, or similar restricted area, the Customer must provide any required permit, visitor permit, authorisation, code, or access rights on the day of attendance.
4.3 If suitable parking is not provided, or if parking charges, permits, tolls, congestion charges, ULEZ charges, or similar costs are incurred in order to attend the Property, such costs may be charged to the Customer.
4.4 Where parking is unavailable, impractical, or too far from the Property to allow reasonable attendance, 230 VOLTS reserves the right to delay, reschedule, or refuse attendance and may charge a failed attendance fee or additional reasonable costs.
5. GENIUS DESIGNS & INSTALLATION™
5.1 Compliance with Regulations
All work carried out by 230 VOLTS shall comply with the current edition of BS 7671 and any other applicable statutory or regulatory requirements in force at the time the Services are provided.
5.2 Pre-Work Safety Inspection
Before carrying out additions, alterations, or modifications to an existing installation, 230 VOLTS may require a prior inspection and testing service in order to assess compliance, suitability, and safety. If the installation is found to be unsafe, non-compliant, or unsuitable for the proposed Works, any required remedial work shall be chargeable and must be completed before further Works proceed.
5.3 Full Rewires
Pre-work inspections do not include full rewires. Where a full rewire is required or recommended, this shall be quoted separately and, where appropriate, undertaken under a separate scope of Works or contract.
5.4 Documentation Requirements
The Customer shall provide any documents, drawings, certificates, asbestos information, risk information, access details, or other health and safety documentation reasonably required by 230 VOLTS in order to carry out the Works safely and lawfully.
5.5 Safety and Site Conditions
230 VOLTS reserves the right to refuse to commence or continue Works where the site, installation, or working environment is unsafe, non-compliant, unsuitable, obstructed, or otherwise presents a health and safety risk.
5.6 Booking Fees, Deposits, and Advance Payment
A booking fee and/or deposit may be required to secure a project date. Unless otherwise agreed in writing, booking fees are non-refundable. Deposits may be deducted from the final balance where applicable. 230 VOLTS reserves the right to require full payment in advance for any project at its absolute discretion.
5.7 Commencement of Works
No Works shall commence until any required deposit, booking fee, documentation, payment schedule, or site access arrangements have been satisfied to the reasonable satisfaction of 230 VOLTS.
5.8 Completion and Certification
Upon completion of the Works, and subject to full payment having cleared, 230 VOLTS shall issue any certification or documentation required for the Services carried out, where applicable.
5.9 Variations and Additional Works
Any variation to the agreed scope of Works, including any additional or unforeseen work, shall be treated as chargeable extra work and may require revised pricing, a revised timescale, and written approval before proceeding.
5.10 Unauthorised Interference
No third party may alter, interfere with, tamper with, or modify any work carried out by 230 VOLTS without our written consent. Any such interference shall void any guarantee, certification, or liability relating to the affected work. 230 VOLTS may suspend or refuse further work until the installation is re-inspected at the Customer’s cost.
5.11 Pre-Existing Faults and Compatibility
The Customer acknowledges that the introduction of new equipment, protective devices, or compliant works may reveal pre-existing faults, defects, or incompatibilities within the existing installation. 230 VOLTS shall not be liable for such underlying conditions. Any additional fault-finding, remedial work, or follow-up attendance shall be chargeable.
5.12 Access and Attendance Fees
Where Works cannot proceed due to circumstances outside the reasonable control of 230 VOLTS, including but not limited to lack of access, incorrect address details, no electrical supply, inaccessible equipment, or no suitable adult being present, an attendance fee may be charged.
5.13 Payment and Late Payment
The Customer shall pay all invoices in accordance with the stated payment terms. Unless otherwise agreed, any outstanding balance shall be due immediately upon completion. Late payment may attract interest and recovery costs as permitted by law and/or these Terms.
5.14 Cancellations
Project cancellations or amendments must be made with reasonable notice. Unless otherwise agreed in writing, 230 VOLTS may retain any non-refundable booking fee and may apply a cancellation charge to reflect administrative time, reserved diary space, materials ordered, or losses reasonably incurred.
6. DILEMMA™ EMERGENCY SERVICE
6.1 All work carried out by 230 VOLTS will be in full compliance with the requirements of BS7671. No deviations will be made, and all relevant documentation will be provided.
6.2 Fees and payments must be paid in full prior to the arrival of our team.
6.3 Estimated arrival times are typically between 2 to 3 hours, though this may vary depending on our availability.
6.4 All electrical emergencies will be thoroughly investigated. Please note that this is not a first-time fix service and excludes any materials.
6.5 If non-stocked materials are required, a 10% surcharge will apply. Collection times will be kept to a minimum and reasonable limits. Should unforeseen circumstances cause delays in the collection process, you will be notified in advance.
6.6 If a repair can be completed on-site, any stocked materials used will be charged, and payment will be collected on-site.
6.7 If a repair cannot be completed on-site, any dangerous situations will be made safe, and a danger notice will be issued. Any stocked materials used will be charged, and payment will be collected on-site. An estimated quote for follow-up works will also be provided.
6.8 The hourly rates are as follows:
Domestic properties:
Monday to Friday: £125 per hour, per electrician
Weekends and Bank Holidays: £175 per hour, per electrician
Charges apply in 15-minute intervals after the first hour.
Also where we:
Cannot gain access to property.
Wrong address and contact numbers were provided.
A child (under 18) is alone in the property.
No electrical supply. (if applicable).
No access electrical equipment.
Or for any reason inspection cannot be carried out where the engineer is not at fault will occur a £75 fee per electrician and the remaining will be refunded.
Business/Commercial properties:
Monday to Friday: £250 per hour, per electrician
Weekends and Bank Holidays: £350 per hour, per electrician
Charges apply in 15-minute intervals after the first hour.
Also where we:
Cannot gain access to property.
Wrong address and contact numbers were provided.
No access electrical equipment.
Or for any reason inspection cannot be carried out where the engineer is not at fault will occur a £125 fee per electrician and the remaining will be refunded.
6.9 If additional electricians are required, a trainee will be utilised, if available, to help minimise costs.
6.10 Cancellations: If you decide to cancel the service, a cancellation fee of £35 will apply. If cancellation occurs after our team has arrived on-site, the fee will increase to £75. In either case, the remaining balance will be refunded.
7. SAFELY CHECKED™ INSPECTION AND TESTING
7.1 All inspection and testing Services carried out by 230 VOLTS shall be carried out in accordance with BS 7671 and applicable industry guidance, including GN3 where relevant.
7.2 All booking fees, inspection fees, and other initial charges for inspection and testing Services must be paid in advance unless otherwise agreed in writing.
7.3 Inspection appointments are generally scheduled during Normal Working Hours. Any estimated arrival time provided is indicative only and not guaranteed.
7.4 The Property must have a live electrical supply where required for the inspection, and all relevant equipment, accessories, boards, and installations must be safely accessible. If access is restricted or attendance cannot proceed for reasons beyond our control, a call-out or failed attendance charge may apply.
7.5 Power Interruption
The Customer acknowledges that inspection and testing may require isolation or interruption of the electrical supply for the purpose of safe testing procedures.
7.6 EICR Scope and Limitations
An EICR relates only to the condition of the fixed electrical installation observed and tested at the time of inspection. Hidden defects, inaccessible items, latent issues, and non-visible damage are outside the scope of the report unless expressly stated otherwise.
7.7 Scope of Inspection
The extent of visual inspection and testing shall be determined by 230 VOLTS in accordance with industry practice, site conditions, accessibility, safety, and the agreed scope of service.
7.8 Operational Limitations
Testing may be restricted by site conditions, tenant refusal, safety issues, lack of access, lack of documentation, inability to isolate power, or other operational constraints. Such limitations shall be recorded where appropriate.
7.9 Access Limitations
230 VOLTS shall not be required to move furniture, possessions, floor coverings, stored items, or any obstruction in order to inspect or test. Areas not reasonably accessible may be excluded.
7.10 Height and Specialist Access
230 VOLTS shall not be required to work at height, in loft spaces, roof voids, or in inaccessible areas unless safe access is provided and agreed in advance.
7.11 No Intrusive Works
Inspection and testing does not include destructive, invasive, or intrusive investigation unless expressly agreed in writing.
7.12 EICR Validity
An EICR is a report on the condition of the installation at the date of inspection only. It is not a warranty, guarantee, or insurance product and should not be treated as such.
7.13 Recommended Inspection Intervals
Any suggested re-inspection interval stated on an EICR is a recommendation only and may be varied by future inspections, site use, occupancy, deterioration, or subsequent alterations.
7.14 Domestic EICRs
Unless otherwise stated, domestic EICR pricing applies only to the number of consumer units, circuits, and property characteristics specified at the time of booking. Additional circuits, boards, or complexity may incur additional charges.
7.15 Commercial EICRs
Commercial EICRs are priced according to the agreed scope and may require additional documentation, risk assessment, method statement, access arrangements, or other preconditions before attendance.
7.16 No Remedial Works Included
Inspection and testing Services do not include remedial works, replacement parts, repairs, or upgrades unless expressly booked and paid for separately.
7.17 Re-inspections
Re-inspection or certification following third-party remedial works may be refused unless satisfactory evidence, documentation, and inspection access are provided. 230 VOLTS reserves the right to require a new inspection at the Customer’s cost.
7.18 Bespoke Inspection Services
Any bespoke inspection, testing, certification, or verification service must be agreed in writing, including its extent, limitations, price, and any operational restrictions.
7.19 PAT Testing
PAT testing applies only to appliances presented in a testable condition with accessible plugs, leads, and equipment. Hardwired equipment is excluded unless specifically agreed in writing.
7.20 Third-Party Certification
Where 230 VOLTS is asked to inspect, test, or certify work not carried out by us, we reserve the right to refuse certification if the work is non-compliant, inaccessible, incomplete, or otherwise unsuitable for certification.
7.21 Cancellations and Attendance
Inspection and testing appointments may be cancelled or rescheduled with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may incur a cancellation fee. If attendance cannot proceed due to no access, incorrect details, absence of a suitable adult, no electrical supply, or inaccessible equipment, a failed attendance fee may apply.
7.22 Refunds
Where a refund is due following cancellation, it shall be processed less any applicable fees, charges, or non-refundable amounts, and may take up to 28 days.
7.23 Third-Party EICRs
230 VOLTS accepts no responsibility for findings, codes, recommendations, or conclusions contained in EICRs or inspection reports issued by third parties. Where the Customer requests remedial work based on a third-party EICR, 230 VOLTS reserves the right to require its own inspection before quoting or undertaking any Works.
8. ELECTRICAL MAINTENANCE SERVICE PLAN
8.1 Service Overview
The Electrical Maintenance Service Plan (“Service Plan”) is a subscription-based service provided by 230 VOLTS for the management of electrical compliance and reactive maintenance across designated properties.
The Service Plan is not an insurance policy and does not provide unlimited repairs, replacements, or callouts.
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8.2 Scope of Service
The Service Plan includes:
(a) Electrical compliance tracking and reminders (including EICR where applicable)
(b) Reactive maintenance coordination following fault reports
(c) Fault diagnosis within the limits of the selected plan
The Service Plan does not include installation works, upgrades, rewires, or any services outside the defined scope unless agreed in writing.
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8.3 Property Allocation
Each Service Plan is assigned to a specific property.
(a) Each property is treated independently
(b) Service allowances apply per property only
(c) Allowances cannot be shared, transferred, or combined between properties
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8.4 Maintenance Visits
(a) All maintenance visits are reactive callouts triggered by reported faults
(b) Visits are not routine inspections, servicing, or preventative maintenance
(c) Each property is allocated a fixed number of visits per annum based on the selected plan
(d) Visits expire at the end of each 12-month service period
(e) Unused visits do not roll over or accumulate
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8.5 Time & Labour Limits
(a) Each visit includes labour up to the time allowance defined under the selected plan
(b) Time begins upon arrival at the property
(c) Any work exceeding the allocated time shall be chargeable
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8.6 Minor Works
Minor works are defined as tasks that:
(a) Can be completed within the allocated visit time
(b) Do not require significant materials or replacement parts
(c) Do not involve alteration of the electrical installation
(d) Do not require extended fault investigation
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8.7 Chargeable Works
The following shall be treated as chargeable works:
(a) Work exceeding the allocated visit time
(b) Work requiring materials, components, or replacement parts
(c) Faults requiring extended investigation or testing
(d) System faults, upgrades, or alterations
(e) Any works outside the definition of minor works
All chargeable works shall be quoted and must be approved before proceeding.
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8.8 Additional Visits
(a) Any visits exceeding the annual allowance shall be chargeable
(b) Additional visits shall be billed at the prevailing rates at the time of attendance
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8.9 Access & Attendance
(a) The Customer must ensure safe and adequate access to the property
(b) A suitable adult (18+) must be present unless otherwise agreed
(c) Electrical systems must be accessible and safe to work on
Failure to meet these requirements may result in:
(i) the visit being counted as used
(ii) a failed attendance charge
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8.10 Failed or Aborted Visits
Where a visit cannot proceed or be completed due to:
(a) lack of access
(b) unsafe conditions
(c) inaccessible equipment
(d) incorrect information provided
(e) tenant refusal or non-cooperation
The visit shall be deemed used and further attendance may be chargeable.
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8.11 Repeat Faults
Where a fault reoccurs due to underlying issues outside the scope of minor works:
(a) subsequent visits shall be chargeable
(b) 230 VOLTS may require further investigation or remedial work to be carried out before continuing under the Service Plan
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8.12 Response Times
(a) Response times are targets only and are not guaranteed
(b) Attendance times may vary depending on workload, availability, location, and operational factors
230 VOLTS shall not be liable for delays outside its reasonable control.
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8.13 Fair Use
(a) The Service Plan is provided on a fair and reasonable use basis
(b) Excessive, abnormal, or unreasonable use may result in:
(i) additional charges
(ii) restriction of service
(iii) suspension or termination of the Service Plan
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8.14 Client Responsibilities
The Customer must:
(a) ensure the property is maintained in a reasonable condition
(b) ensure tenants report faults accurately and promptly
(c) ensure safe access is provided
230 VOLTS shall not be liable for issues arising from:
(i) misuse
(ii) neglect
(iii) tenant damage
(iv) third-party interference
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8.15 Payment Terms
(a) The Service Plan is payable monthly in advance
(b) All payments must be made in cleared funds
(c) Failure to make payment may result in immediate suspension of the Service Plan
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8.16 Suspension of Service
230 VOLTS reserves the right to suspend the Service Plan where:
(a) payments are overdue
(b) access is repeatedly not provided
(c) terms are breached
During suspension, no services shall be provided.
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8.17 Term & Termination
(a) The minimum term is 6 months unless otherwise agreed
(b) After the minimum term, the Service Plan may be terminated with 30 days’ written notice
(c) 230 VOLTS may terminate the Service Plan immediately in the event of:
(i) non-payment
(ii) abuse of service
(iii) breach of these Terms
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8.18 Subcontracting
230 VOLTS reserves the right to appoint qualified subcontractors to carry out Services under the Service Plan.
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8.19 Limitation of Liability
(a) 230 VOLTS shall not be liable for indirect or consequential loss
(b) Total liability shall be limited to the total Service Plan fees paid in the preceding 6 months
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8.20 Nature of Service
The Service Plan provides management, coordination, and limited maintenance services only.
It does not guarantee:
(a) fault resolution within a single visit
(b) full repair of all electrical issues
(c) ongoing compliance without additional works
Additional works may be required and will be chargeable.
9. PAYMENTS
9.1 Payments may be made by bank transfer, debit card, credit card, Apple Pay, Google Pay, or any other payment method expressly accepted by 230 VOLTS.
9.2 Cheques are not accepted unless agreed in writing in advance.
9.3 230 VOLTS reserves the right to require payment in full in advance for any Service, booking, attendance, inspection, project, emergency call-out, or order.
9.4 Where staged payments, deposits, or interim payments apply, such payments must be made strictly in accordance with the agreed schedule.
9.5 Time for payment shall be of the essence.
9.6 If the Customer fails to make payment when due, 230 VOLTS may suspend Services, withhold attendance, withhold documents, cancel future bookings, and/or recover any reasonable costs of recovery.
9.7 Late payment may attract interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or such other lawful rate as may be notified by 230 VOLTS.
10. DOCUMENT RELEASE
10.1 All certificates, reports, compliance documents, and other documentation shall remain the property of 230 VOLTS until full payment has been received in cleared funds.
10.2 230 VOLTS shall not be under any obligation to release any certificate, report, record, or documentation until all outstanding sums due have been paid in full.
10.3 Once full cleared payment has been received, documents shall normally be issued within 7 to 14 Working Days unless otherwise stated or delayed by circumstances outside our reasonable control.
10.4 Drafts, preliminary findings, verbal comments, site notes, and provisional observations do not constitute formal certification or final documentation.
11. TIME KEEPING AND DELAYS
11.1 Any time or date given for attendance, commencement, completion, or delivery of documentation is an estimate only unless expressly agreed in writing as legally binding.
11.2 230 VOLTS shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to:
(a) acts of God;
(b) flood, fire, storm, accident, or emergency;
(c) war, terrorism, civil unrest, or sabotage;
(d) governmental restrictions, regulations, or local authority action;
(e) industrial disputes, strikes, or lock-outs;
(f) traffic, transport disruption, or restricted access;
(g) shortages or delays in materials, equipment, labour, or utilities; or
(h) power failure or breakdown of plant, tools, systems, or communications.
10.3 Where any such delay occurs, 230 VOLTS shall be entitled to a reasonable extension of time and may reschedule the Services accordingly.
12. GUARANTEE
12.1 Subject to full payment having been made in cleared funds, 230 VOLTS provides a 12-month workmanship guarantee on labour carried out directly by 230 VOLTS. This guarantee applies only to defective workmanship.
12.2 All materials, equipment, accessories, and components supplied are covered solely by the manufacturer’s warranty where applicable. 230 VOLTS does not provide any additional product warranty unless expressly stated in writing.
12.3 The workmanship guarantee does not cover:
(a) fair wear and tear;
(b) misuse, neglect, accidental damage, or improper use;
(c) faults caused by third parties or external interference;
(d) faults arising from pre-existing defects or unrelated parts of the installation;
(e) customer-supplied materials or equipment;
(f) faults arising where recommended works have not been carried out.
12.4 The guarantee shall be void if any work carried out by 230 VOLTS is altered, repaired, modified, or interfered with by any third party without prior written consent.
12.5 No guarantee is provided for any work carried out against the advice of 230 VOLTS, whether such advice was given verbally or in writing.
12.6 Where 230 VOLTS carries out works on older, non-compliant, or deteriorated installations, no guarantee is given in respect of the overall system performance, condition, or long-term reliability.
12.7 The guarantee applies only to the specific works completed by 230 VOLTS and does not extend to the entire electrical installation unless expressly stated in writing.
13. LIABILITY
13.1 230 VOLTS shall only be liable for loss or damage directly caused by its proven negligence or defective workmanship and only to the extent set out in these Terms.
13.2 230 VOLTS shall not be liable for:
(a) indirect or consequential loss;
(b) loss of rent, profit, revenue, business, contracts, or opportunity;
(c) defects arising from pre-existing conditions;
(d) work not carried out by 230 VOLTS;
(e) customer-supplied materials;
(f) hidden, inaccessible, or latent defects;
(g) failure to act on recommendations made by 230 VOLTS.
13.3 230 VOLTS shall not be liable where Services are affected by:
(a) lack of access;
(b) tenant refusal or non-cooperation;
(c) inaccurate or incomplete information provided by the Customer;
(d) unsafe or unsuitable working conditions.
13.4 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
13.5 Subject to clause 13.4, total liability shall be limited to the total amount paid by the Customer for the Services giving rise to the claim, or where applicable, the total fees paid within the preceding 6 months.
14. TITLE TO GOODS
14.1 Legal and beneficial ownership of any goods, materials, or equipment supplied by 230 VOLTS shall remain with 230 VOLTS until full payment has been received.
14.2 Risk in such goods shall pass to the Customer upon delivery to the Property.
14.3 Until ownership passes, the Customer shall:
(a) store goods safely and separately;
(b) not sell, transfer, or dispose of them;
(c) insure them for their full replacement value.
14.4 230 VOLTS reserves the right to enter the Property, where legally permitted, to recover goods where payment remains outstanding.
14.5 The Customer shall be responsible for any reasonable recovery or legal costs incurred.
15. WASTE REMOVAL
15.1 Waste removal, disposal, recycling, or transportation of electrical waste is not included in our Services unless expressly agreed in writing.
15.2 All waste generated during or after the works remains the responsibility of the Customer.
15.3 230 VOLTS may, at its discretion, leave waste bagged or boxed in a suitable location on site. This does not constitute waste removal.
15.4 230 VOLTS is not acting as a licensed waste carrier and accepts no responsibility for the disposal of waste.
15.5 Hazardous or regulated waste, including consumer units, batteries, and fluorescent equipment, remains the Customer’s responsibility.
15.6 Any reusable or salvageable items may be retained by 230 VOLTS at its discretion. All other items remain the responsibility of the Customer.
15.7 The Customer is responsible for ensuring all waste is disposed of in accordance with applicable legislation.
16. COMPLAINTS
16.1 All complaints must be submitted in writing to info@230volts.co.uk.
16.2 Complaints will normally be acknowledged within 3 Working Days.
16.3 230 VOLTS will aim to investigate and respond within 15 Working Days, although this may vary depending on complexity.
16.4 The Customer must allow 230 VOLTS a reasonable opportunity to investigate and, where appropriate, remedy any issue before engaging third parties.
17. GENERAL
17.1 These Terms and Conditions may only be amended or varied in writing by an authorised representative of 230 VOLTS.
17.2 These Terms and Conditions shall prevail over any terms and conditions used by the Customer, or contained, set out, or referred to in any documentation, communication, or correspondence sent to 230 VOLTS, unless expressly agreed in writing by 230 VOLTS.
17.3 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
17.4 No delay or failure by 230 VOLTS to enforce any right or remedy shall constitute a waiver of that right or remedy.
17.5 These Terms and Conditions, together with any quote, booking confirmation, scope of works, invoice, or written agreement issued by 230 VOLTS, constitute the entire agreement between the parties.
17.6 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
17.7 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
Last updated: 05.04.26