230VOLTS® TERMS & CONDITIONS

Electrical Inspection, Testing, Emergency Services, Consultancy, Design & Installation

Last updated: October 2026

These Terms & Conditions apply to Services provided by 230VOLTS®. By booking, purchasing, accepting a quotation or instructing us to provide Services, you agree to these Terms & Conditions, subject to your statutory rights.

1. DEFINITIONS

1.1 “230VOLTS®”, “230 VOLTS”, “we”, “us”, “our” or “the Contractor” means 230 VOLTS.

1.2 “Engineer”, “Electrician”, “Tradesperson”, “Trainee” or “Contractor Representative” means any person appointed, employed or engaged by 230VOLTS® to provide Services, including an appropriately qualified subcontractor.

1.3 “Customer” means the client, person, company, firm, landlord, agent or other party instructing the Services.

1.4 “Consumer” means an individual acting wholly or mainly for purposes outside their trade, business, craft or profession.

1.5 “Property” or “Premises” means the domestic, commercial or other location where the Services are to be provided.

1.6 “Works” or “Remedial Works” means the works described in any quotation, Estimate, booking Confirmation, scope of works or other written instruction accepted by 230VOLTS®.

1.7 “Services” means any service supplied by 230VOLTS®, including inspection, testing, certification, fault-finding, remedial works, installation, emergency attendance, maintenance, PAT testing, thermal inspection and related electrical services.

1.8 “Normal Working Hours” means 8:00am to 4:00pm Monday to Friday, excluding Bank Holidays and Public Holidays. Dilemma™ Emergency Electrical Services operate under the separate charging periods specified in Section 9.

1.9 “Order” means any request, booking, instruction or acceptance by the Customer for 230VOLTS® to provide Services.

1.10 “Confirmation” means our written acceptance of an Order, including by email, message, invoice, payment request, booking confirmation or other written communication.

1.11 “Working Day” means Monday to Friday, excluding Bank Holidays and Public Holidays in England and Wales.

1.12 “Fixed Price” or “Fixed Fee” means a set price confirmed in writing for a specified Service or scope of Works.

1.13 “Day Rate” means a fixed labour charge per Engineer for one day during Normal Working Hours and excludes materials unless expressly stated otherwise.

1.14 “Hourly Rate” means a charge per Engineer per hour or part thereof in accordance with the applicable charging structure and excludes materials unless expressly stated otherwise.

1.15 “Price” means the amount payable by the Customer for the Services, including applicable labour, materials, attendance charges, surcharges and taxes expressly stated as forming part of the Price.

1.16 “Estimate” means an indication of likely cost only and is not a Fixed Price unless expressly confirmed as such in writing.

1.17 “BS 7671” means the current edition of the IET Wiring Regulations, including applicable amendments in force when the Services are carried out.

1.18 “GN3” means IET Guidance Note 3 relating to inspection and testing.

1.19 “EIC” means Electrical Installation Certificate.

1.20 “EICR” means Electrical Installation Condition Report.

1.21 “MEIWC” means Minor Electrical Installation Works Certificate.

1.22 “PAT” means Portable Appliance Testing.

1.23 “CU” means Consumer Unit.

1.24 “DB” means Distribution Board.

1.25 “Domestic Property” means a building or self-contained part of a building used wholly or mainly as residential living accommodation.

1.26 “Commercial Property” means premises used for business, trade, industrial, office, retail, hospitality, mixed-use or similar non-domestic purposes.

1.27 “Emergency Booking” means a Dilemma™ emergency appointment accepted and confirmed by 230VOLTS®.

1.28 “Engineer Allocation” means the reservation or commitment of 230VOLTS® personnel, including the business owner’s own attendance time, an employee or a subcontractor, for a confirmed booking.

1.29 “Dispatch” means the point at which an allocated Engineer commences travelling to the Property for the confirmed emergency attendance.

1.30 “First-Hour Charge” means the applicable minimum charge for the first hour of Dilemma™ attendance, as specified in Section 9.

1.31 “Continuation Charge” means the applicable charge for each additional 15-minute period after the first hour of Dilemma™ attendance.

2. ACCEPTANCE AND BOOKING

2.1 Customers must contact 230VOLTS® to request and arrange Services unless another booking method is expressly made available.

2.2 Submission of an enquiry, discussion of availability or provision of a proposed appointment does not itself constitute a confirmed booking.

2.3 A booking becomes confirmed when 230VOLTS® issues Confirmation and any required advance payment has been received, unless expressly agreed otherwise.

2.4 Where advance payment is required, the appointment is not secured until the required payment has been received in cleared funds.

2.5 By confirming a booking, accepting a quotation, making payment or instructing us to commence Services, the Customer agrees to these Terms & Conditions, provided they have been properly incorporated into the contract.

2.6 The Customer shall be provided with, or directed to, these Terms & Conditions before being bound by them where required by law. Material pricing, advance-payment and cancellation conditions shall be brought to the Customer’s attention before confirmation.

2.7 The Customer is responsible for providing accurate and complete information concerning the Property, installation, requested Services and any circumstances materially affecting the booking or Works.

2.8 Quotations remain open for acceptance for 28 days unless stated otherwise or withdrawn before acceptance.

2.9 230VOLTS® may reasonably decline, suspend or cancel an Order for operational, technical, safety, legal or other legitimate reasons.

2.10 230VOLTS® determines the appropriately qualified Engineer or Contractor Representative assigned to each Service.

2.11 230VOLTS® may use appropriately qualified employees, subcontractors or other Contractor Representatives.

Dilemma™ Emergency Booking Commitment

2.12 Before accepting a Dilemma™ emergency booking, 230VOLTS® shall determine whether the requested attendance can reasonably be undertaken by its own personnel or an appropriately qualified subcontractor.

2.13 Upon Confirmation, 230VOLTS® may immediately allocate personnel, reserve attendance time, arrange subcontractor availability and commit operational resources to the Emergency Booking.

2.14 Engineer Allocation may occur immediately following Confirmation, even where the Engineer has not yet been dispatched.

2.15 Once a booking is confirmed, cancellation may result in costs or losses associated with reserved attendance time, subcontractor commitments, administration, travel or lost appointment capacity. Any cancellation charge remains subject to Section 5 and applicable law.

2.16 The Customer shall be informed of the applicable First-Hour Charge, advance-payment requirement and relevant cancellation policy before becoming contractually bound.

3. PRICES, ESTIMATES AND QUOTATIONS

3.1 Published prices apply only to the stated scope and conditions of the relevant Service.

3.2 Published SafelyChecked™ prices represent the customer Price for the stated standard scope. Where the Property or requested Service falls materially outside that scope, a bespoke quotation or additional charge may apply.

3.3 Estimates are based on information provided by the Customer and information reasonably available before attendance.

3.4 Where the scope or condition of an installation cannot reasonably be determined beforehand, inspection, EICR or fault-finding attendance may be required before a Fixed Price can be provided.

3.5 An Estimate may change where the actual scope, duration, condition or complexity differs materially from the information originally available.

3.6 A Fixed Price applies only to the specific scope stated in the booking Confirmation or quotation.

3.7 Additional charges may apply where the Customer requests additional Services, hidden defects are discovered, supplied information is inaccurate, access restrictions affect the Service, additional attendance becomes necessary or additional Works are authorised.

3.8 Where reasonably practicable, additional charges will be explained and agreed before additional chargeable Works proceed.

3.9 Only prices or quotations confirmed in writing by 230VOLTS® are binding.

3.10 Unless expressly included within a Fixed Price, materials are additional to labour-based, emergency and fault-finding charges.

3.11 Where material prices are expressly provisional, changes before purchase may result in a Price adjustment, which will be explained before affected Works proceed where reasonably practicable.

3.12 A Fixed Price shall not increase merely because Works take longer than anticipated where the agreed scope has not changed, except where expressly provided otherwise.

3.13 230VOLTS® is not currently VAT registered and does not currently charge VAT. Any change in VAT status shall be dealt with in accordance with applicable VAT requirements.

3.14 230VOLTS® may correct obvious clerical, typographical, administrative or calculation errors.

3.15 Where correction materially affects an accepted Price, the Customer shall be informed promptly and shall not be required to proceed with materially affected Works solely because of the error.

3.16 Dilemma™ emergency prices comprise a minimum First-Hour Charge and, where applicable, separate 15-minute Continuation Charges in accordance with Section 9.

3.17 Dilemma™ continuation prices are independently published charges and shall not be assumed to equal one-quarter of the First-Hour Charge.

4. PAYMENT

4.1 Payment may be made using any payment method expressly accepted by 230VOLTS®.

4.2 230VOLTS® may require payment in full or in part before providing Services.

4.3 Once an appointment has been agreed, Domestic EICRs, Commercial EICRs, PAT Testing and Thermal Inspection are normally payable in full in advance to secure the booking. Dilemma™ Emergency Electrical Services are subject to the mandatory advance-payment provisions in clauses 4.17–4.22.

4.4 Payment does not affect any statutory rights available to the Customer.

4.5 Third-Party Certification shall normally be subject to eligibility and scope confirmation before payment is requested.

4.6 Genius™ Design & Installation projects may require a booking fee, deposit, staged payments or full advance payment as specified in the quotation.

4.7 Unless otherwise stated, Genius™ projects may require an initial payment of 50% before commencement, with the remaining balance payable in accordance with the quotation.

4.8 Different payment structures may be specified for Genius™ projects according to size, duration, materials and commercial requirements.

4.9 Additional authorised charges, including materials, labour and additional Works, shall be payable when requested or in accordance with the relevant invoice.

4.10 Where payment is required before additional Services continue, 230VOLTS® may suspend those Services until payment is received.

4.11 Qualifying business-to-business debts may be subject to statutory interest, compensation and reasonable recovery costs where permitted by law.

4.12 Where two or more Customers jointly instruct 230VOLTS®, responsibility for payment shall follow the contractual arrangement and applicable law.

4.13 Business Customers jointly entering the same contract shall be jointly and severally responsible for properly payable amounts unless otherwise agreed in writing.

4.14 A person instructing 230VOLTS® must disclose before contracting if acting as an authorised agent.

4.15 A person instructing Services on another party’s behalf must have appropriate authority.

4.16 Where a person contracts in their own name without disclosing an agency relationship, 230VOLTS® may treat that person as the Customer, subject to applicable law.

Dilemma™ Mandatory Advance Payment

4.17 All Dilemma™ Emergency Electrical Services require payment in full for the agreed initial booking period before an Engineer is dispatched, unless 230VOLTS® expressly agrees otherwise in writing.

4.18 The minimum initial booking period is one hour. The applicable First-Hour Charge must be received in cleared funds before dispatch.

4.19 Where the Customer elects to book the recommended 2-hour attendance, the full charge for the first hour and four additional 15-minute periods must be paid in advance.

4.20 Additional chargeable time beyond the period already paid for must be authorised and paid for before that additional work proceeds, unless expressly agreed otherwise.

4.21 Materials, specialist parts, additional personnel and other authorised charges are payable separately unless expressly included in the agreed booking Price.

4.22 Advance payment secures the agreed attendance and does not constitute a blanket non-refundable fee. Refunds, cancellations and unused prepaid time shall be governed by Sections 5 and 9 and applicable law.

5. CANCELLATIONS, RESCHEDULING AND REFUNDS

5.1 Customers must contact 230VOLTS® as soon as reasonably possible to cancel or reschedule an appointment.

5.2 Nothing in this Section affects statutory cancellation rights. Where statutory rights conflict with a contractual cancellation charge, statutory rights take precedence.

SafelyChecked™ Cancellations

5.3 Outside any applicable statutory cancellation right:

(a) More than 24 hours before the agreed appointment — no cancellation charge.

(b) Less than 24 hours before the agreed appointment — £35 cancellation charge.

(c) Where the Engineer has already attended the Property — £75 attendance/cancellation charge.

5.4 Where a cancellation charge lawfully applies to a prepaid SafelyChecked™ booking, the applicable amount shall be deducted and the remaining balance refunded.

Dilemma™ Emergency Cancellations

5.5 Dilemma™ emergency bookings involve allocation of Engineer availability and may involve subcontractor commitments immediately following Confirmation. The following cancellation schedule applies subject to statutory rights, contractual fairness and the reasonable losses recoverable in the circumstances.

5.6 The cancellation schedule is calculated by reference to the applicable First-Hour Charge for the confirmed booking:

(a) After Confirmation but Before Dispatch — a cancellation charge of up to 25% of the applicable First-Hour Charge.

(b) After Dispatch but Before Arrival — a cancellation charge of up to 50% of the applicable First-Hour Charge.

(c) After Engineer Arrival — a charge of up to 100% of the applicable First-Hour Charge, where justified by attendance, Services provided and reasonable costs or losses.

5.7 The scheduled cancellation charges are maximum contractual amounts for the relevant stage and are not automatic penalties or guaranteed minimum recoveries.

5.8 Any cancellation charge shall be fair and proportionate to reasonable costs and losses arising from cancellation, including where applicable:

(a) reasonable booking and administrative costs;

(b) committed Engineer or subcontractor attendance charges;

(c) reasonable travel time and associated costs;

(d) reserved labour time that cannot reasonably be reassigned;

(e) genuine lost appointment capacity or other recoverable loss, where adequately evidenced; and

(f) Services already properly supplied.

5.9 230VOLTS® shall take reasonable steps to reduce avoidable losses, including seeking to reallocate personnel where reasonably practicable.

5.10 Where actual recoverable loss is lower than the scheduled charge, the amount charged shall be reduced accordingly. The same loss shall not be recovered twice.

5.11 The applicable charging tier shall normally be determined by the confirmed attendance period and Property classification. Any different treatment shall be agreed before booking and remain subject to applicable law.

Dilemma™ Cancellation Charge Schedule

5.12 Domestic Properties

Standard Weekday — Monday to Friday, 8:00am–6:00pm

(a) After booking Confirmation but before Engineer Dispatch — up to £36.25 (25% of the applicable First-Hour Charge).

(b) After Engineer Dispatch but before arrival — up to £72.50 (50% of the applicable First-Hour Charge).

Evenings & Weekends — Monday to Friday, 6:00pm–12:00am, and Saturday and Sunday, 8:00am–12:00am

(c) After booking Confirmation but before Engineer Dispatch — up to £48.75 (25% of the applicable First-Hour Charge).

(d) After Engineer Dispatch but before arrival — up to £97.50 (50% of the applicable First-Hour Charge).

Overnight & Bank Holidays — 12:00am–8:00am daily, and all Bank Holidays

(e) After booking Confirmation but before Engineer Dispatch — up to £56.25 (25% of the applicable First-Hour Charge).

(f) After Engineer Dispatch but before arrival — up to £112.50 (50% of the applicable First-Hour Charge).

5.13 Commercial Properties

Standard Weekday — Monday to Friday, 8:00am–6:00pm

(a) After booking Confirmation but before Engineer Dispatch — up to £48.75 (25% of the applicable First-Hour Charge).

(b) After Engineer Dispatch but before arrival — up to £97.50 (50% of the applicable First-Hour Charge).

Evenings & Weekends — Monday to Friday, 6:00pm–12:00am, and Saturday and Sunday, 8:00am–12:00am

(c) After booking Confirmation but before Engineer Dispatch — up to £63.75 (25% of the applicable First-Hour Charge).

(d) After Engineer Dispatch but before arrival — up to £127.50 (50% of the applicable First-Hour Charge).

Overnight & Bank Holidays — 12:00am–8:00am daily, and all Bank Holidays

(e) After booking Confirmation but before Engineer Dispatch — up to £73.75 (25% of the applicable First-Hour Charge).

(f) After Engineer Dispatch but before arrival — up to £147.50 (50% of the applicable First-Hour Charge).

5.14 Cancellation Following Engineer Arrival

Following Engineer arrival, the maximum scheduled cancellation charge shall be the applicable First-Hour Charge as follows:

Domestic Properties

(a) Standard Weekday — up to £145.

(b) Evenings & Weekends — up to £195.

(c) Overnight & Bank Holidays — up to £225.

Commercial Properties

(d) Standard Weekday — up to £195.

(e) Evenings & Weekends — up to £255.

(f) Overnight & Bank Holidays — up to £295.

All charges under clause 5.14 remain subject to clauses 5.7–5.10, applicable statutory cancellation rights and consumer protection law.

5.15 For cancellation purposes, Dispatch occurs when the allocated Engineer has commenced travelling to the Property. Engineer Allocation alone does not constitute Dispatch.

5.16 Where a Customer prepays more than the amount lawfully payable following cancellation, the remaining balance shall be refunded.

Genius™ Project Cancellation

5.17 Where a Customer cancels or terminates an accepted Genius™ project before completion, the Customer remains responsible, subject to applicable law, for:

(a) Services and Works already properly provided;

(b) materials properly ordered, purchased, manufactured or committed specifically for the project;

(c) reasonable supplier cancellation, return or restocking charges actually incurred;

(d) reasonable unavoidable project costs or commitments; and

(e) reasonable losses directly resulting from cancellation to the extent lawfully recoverable.

5.18 230VOLTS® shall take reasonable steps to mitigate avoidable loss.

5.19 Amounts properly due may be deducted from payments already made, with any refundable balance returned.

Rescheduling

5.20 SafelyChecked™ appointments may normally be rescheduled without charge with more than 24 hours’ notice, subject to availability.

5.21 Where less than 24 hours’ notice is provided, the applicable cancellation charge may be payable before a replacement appointment is confirmed.

5.22 Repeated rescheduling may be treated as cancellation and rebooking where it causes reasonable costs or loss of appointment availability, subject to applicable law.

5.23 Dilemma™ rescheduling requests made after Confirmation may be subject to the relevant cancellation provisions where the change results in a cancellation of committed attendance and reasonable recoverable loss.

Failed or Aborted Attendance

5.24 Where an Engineer attends but the Service cannot reasonably proceed because of no access, incorrect information, absence of a required adult, tenant refusal, inaccessible equipment, unavailable supply, unsafe conditions or another circumstance within the Customer’s reasonable control, a reasonable failed attendance charge may apply.

5.25 Any failed attendance charge shall reflect reasonable costs or losses and shall operate subject to applicable law.

Consumer Cancellation Rights

5.26 Where a Consumer enters into a distance or off-premises contract, applicable statutory cancellation rights shall operate in accordance with consumer law.

5.27 Where a Consumer requests Services to commence during an applicable statutory cancellation period, 230VOLTS® may require the Consumer’s express request for early commencement and any acknowledgement required by law.

5.28 Where permitted by law, a Consumer cancelling after expressly requesting early commencement may be required to pay a proportionate amount for Services supplied before cancellation.

5.29 Where the Service has been fully performed following the Consumer’s express request and any acknowledgement required by law, statutory cancellation rights may cease where permitted by law.

Urgent Dilemma™ Services

5.30 Where a Consumer specifically requests urgent repairs or maintenance, statutory cancellation rights may operate differently in accordance with applicable consumer law.

5.31 Any statutory exception relating to urgent repairs or maintenance applies only to the extent provided by law and does not automatically extend to additional non-urgent Services or goods.

5.32 Merely describing or marketing a Service as an emergency does not automatically remove a Consumer’s statutory cancellation rights.

Cancellation by 230VOLTS®

5.33 Where 230VOLTS® cancels before providing the Service and the Customer is not responsible, the Customer may choose, where reasonably available, between transferring payment to a replacement appointment or receiving a full refund for the cancelled Service.

Refunds

5.34 Refunds shall be calculated by deducting only amounts lawfully payable for Services supplied, reasonable cancellation charges, authorised materials or other properly recoverable costs.

5.35 Advance payments are not automatically non-refundable merely because they were paid in advance.

5.36 Refunds shall be processed using an appropriate payment method and within any timescale required by law.

5.37 Cancellation or rescheduling requests should be made by telephone, email or another accepted communication method.

5.38 Customers are encouraged to retain written confirmation of cancellation requests.

5.39 A cancellation or rescheduling request takes effect when received by 230VOLTS® through an accepted communication method, subject to applicable law.

6. PARKING, ACCESS, DOCUMENTATION AND ATTENDANCE

6.1 The Customer must ensure reasonable and safe access to the Property.

6.2 Where applicable, the Customer must provide parking permits, access codes, keys, security permissions and other necessary access arrangements.

6.3 Reasonable parking, toll, congestion, permit or similar costs may be charged where not included in the Price and where disclosed where reasonably practicable.

6.4 Accurate address and contact information must be provided.

6.5 A suitable adult aged 18 or over must be present at a Domestic Property unless alternative arrangements are agreed.

6.6 Relevant consumer units, distribution boards, equipment and inspection areas must be reasonably accessible.

6.7 The Customer must provide relevant existing certificates, reports, drawings, schedules, asbestos information, health and safety information and site documentation where available and reasonably requested.

6.8 Where information necessary for safe provision is unavailable or raises safety concerns, Services may be delayed, limited or suspended.

6.9 Known asbestos, hazardous materials, dangerous conditions and other relevant risks must be disclosed before attendance.

6.10 Where a third party provides access or acts on the Customer’s behalf, the Customer must ensure they understand relevant access and safety requirements.

6.11 Where attendance cannot proceed for reasons outside our reasonable control or within the Customer’s reasonable control, a reasonable failed attendance charge may apply.

6.12 Any failed attendance charge shall reflect reasonable costs or losses and comply with applicable law.

6.13 Where scheduled Works cannot proceed because the site is not ready, other trades prevent access, required information is unavailable or agreed access is not provided, a reasonable aborted attendance or standing-time charge may apply.

7. SAFELYCHECKED™ INSPECTION, TESTING AND CERTIFICATION

7.1 SafelyChecked™ Services shall be undertaken with reasonable care and skill and in accordance with applicable requirements of BS 7671 and relevant industry guidance.

7.2 Domestic EICR, Commercial EICR, PAT and Thermal Inspection bookings are normally payable in full in advance.

General Inspection Requirements

7.3 Equipment and areas within the agreed inspection scope must be reasonably accessible.

7.4 An electrical supply must be available where reasonably required.

7.5 Unavailable supply may limit, postpone or require additional attendance.

7.6 Inspection and testing may require temporary interruption or isolation of supply.

7.7 The Customer is responsible for appropriate arrangements for equipment and activities affected by interruption.

Domestic EICRs

7.8 Published Domestic EICR pricing is primarily based on the number of bedrooms within a standard residential Property.

7.9 Standard Domestic EICR pricing does not impose a fixed circuit limit.

7.10 A bespoke quotation may be required for unusually large or complex properties, multiple dwellings, substantial commercial elements, extensive outbuildings or significant restrictions.

7.11 The Customer must provide accurate Property information when booking.

Commercial EICRs

7.12 Published Commercial EICR pricing is primarily based on the number of circuits within the agreed scope.

7.13 Multiple distribution boards, three-phase systems, industrial equipment, restricted access, operational limitations, out-of-hours requirements or unusual complexity may require bespoke pricing.

EICR Extent and Limitations

7.14 An EICR records the condition of the fixed electrical installation observed and tested at the time.

7.15 An EICR is not a warranty, guarantee or insurance product.

7.16 The extent of inspection and testing shall be determined having regard to the installation, inspection purpose, records, accessibility, safety, operational restrictions and technical guidance.

7.17 Agreed or necessary limitations shall be recorded where appropriate.

7.18 Hidden defects, inaccessible items, latent conditions and non-visible damage may fall outside the inspection scope.

7.19 Testing may be limited by safety, access, occupier refusal, operational restrictions or inability to isolate supplies.

7.20 Unless expressly included, inspection excludes destructive investigation, opening building fabric, lifting flooring, removing ceilings, moving substantial furniture or appliances, unsafe access and dismantling beyond what is reasonably necessary.

7.21 Customer appliances and electronic equipment are excluded unless expressly included.

7.22 Sensitive equipment should be disconnected, shut down or protected where advised.

7.23 Remedial Works, repairs, replacement parts and upgrades are excluded unless expressly included.

7.24 Identified defects and unsatisfactory conditions may require separately quoted Remedial Works.

7.25 Recommended reinspection intervals do not guarantee future installation condition.

7.26 Missing or inaccurate circuit identification, records, drawings or certificates may affect the extent and efficiency of inspection.

7.27 230VOLTS® is not required to assume or certify information that cannot reasonably be verified.

7.28 Relevant limitations, observations or unavailable information may be recorded in the report.

7.29 Equipment operating only at particular times, loads or conditions may be subject to inspection limitations where those conditions are unavailable.

7.30 Additional, repeat or out-of-hours attendance required for testing under necessary operating conditions may be separately chargeable, subject to agreement where reasonably practicable.

7.31 The Customer must identify systems that must not be interrupted, including servers, alarms, life-safety systems, refrigeration, machinery and business-critical equipment.

7.32 Where isolation cannot reasonably occur because of operational restrictions, inspection or testing may be limited and recorded accordingly.

Reinspection

7.33 Reinspection following third-party Remedial Works is a separate Service unless expressly included.

7.34 Reinspection does not guarantee a satisfactory result.

PAT Testing

7.35 PAT Testing applies to appliances or equipment presented in an accessible and testable condition.

7.36 Plugs, leads and relevant accessible parts must be available for inspection and testing.

7.37 Equipment that cannot reasonably be accessed without moving substantial items may be excluded from the completed quantity.

7.38 Hardwired equipment is excluded unless expressly agreed.

7.39 Standard PAT Testing includes appropriate inspection and testing with a digital PAT record or report.

7.40 Physical appliance labels are excluded unless expressly agreed.

7.41 Large-volume, multi-site or unusual requirements may require a bespoke quotation.

Thermal Inspection

7.42 Thermal Inspection applies to agreed accessible electrical equipment, boards or panels.

7.43 The Service includes thermal imaging and digital reporting within the agreed scope.

7.44 Restricted access, complex installations, specialist equipment or unusual operational requirements may require additional charges.

7.45 Thermal imaging represents observed conditions at the time and does not guarantee future equipment performance.

Specialist Inspection & Testing

7.46 Specialist Services are quoted according to scope, installation, access and technical requirements.

7.47 Extent and limitations shall be confirmed before commencement where reasonably practicable.

8. THIRD-PARTY CERTIFICATION

8.1 Third-Party Certification is available only for eligible electrical work and subject to applicable scheme requirements.

8.2 Customers must contact 230VOLTS® before electrical work begins to establish eligibility.

8.3 Third-Party Certification cannot be provided retrospectively under this Service.

8.4 The standard package is £700 unless otherwise quoted.

8.5 Subject to eligibility and satisfactory progress, the standard package includes first-fix inspection, second-fix inspection, final inspection, testing and certification, and applicable Building Regulations Notification.

8.6 Additional inspection visits are £250 per visit unless otherwise agreed.

8.7 Complex or major installations may require bespoke pricing.

8.8 Booking or payment does not guarantee certification.

8.9 Certification and notification depend on satisfactory inspection, testing, compliance and scheme requirements.

8.10 The Customer and installer must provide access at required stages and must not conceal Works before required inspections.

8.11 Defects, non-compliance, incomplete or inaccessible work and missed inspection stages may require corrective work and additional visits.

8.12 Remedial Works and additional visits are excluded from the standard package unless expressly included.

8.13 230VOLTS® may refuse certification where issuing it would conflict with technical, legal or scheme requirements.

9. DILEMMA™ EMERGENCY ELECTRICAL SERVICES

9.1 Dilemma™ provides reactive emergency electrical attendance, fault investigation, repair where reasonably practicable and make-safe Services.

9.2 Dilemma™ is not a guaranteed first-time-fix Service.

Advance Payment

9.3 The applicable minimum First-Hour Charge must be paid in full in advance before an Engineer is dispatched, unless expressly agreed otherwise in writing.

9.4 Due to the nature of electrical fault-finding, 230VOLTS® normally recommends booking and paying for 2 hours to allow sufficient time for investigation and, where reasonably possible, repair or make-safe work.

9.5 The 2-hour recommendation does not change the minimum booking requirement of one hour.

9.6 Where a Customer books more than one hour, the entire agreed initial booking period must be paid for in advance.

Dilemma™ Domestic Rates

9.7 Standard Weekday — Monday to Friday, 8:00am–6:00pm

(a) First hour — £145.

(b) Each additional 15 minutes — £23.75.

9.8 Evenings & Weekends — Monday to Friday, 6:00pm–12:00am, and Saturday and Sunday, 8:00am–12:00am

(a) First hour — £195.

(b) Each additional 15 minutes — £31.25.

9.9 Overnight & Bank Holidays — 12:00am–8:00am daily, and all Bank Holidays

(a) First hour — £225.

(b) Each additional 15 minutes — £43.75.

Dilemma™ Commercial Rates

9.10 Standard Weekday — Monday to Friday, 8:00am–6:00pm

(a) First hour — £195.

(b) Each additional 15 minutes — £31.25.

9.11 Evenings & Weekends — Monday to Friday, 6:00pm–12:00am, and Saturday and Sunday, 8:00am–12:00am

(a) First hour — £255.

(b) Each additional 15 minutes — £41.25.

9.12 Overnight & Bank Holidays — 12:00am–8:00am daily, and all Bank Holidays

(a) First hour — £295.

(b) Each additional 15 minutes — £48.75.

Rate Application

9.13 Overnight rates apply between midnight and 8:00am every day, including weekends. Bank Holiday rates apply throughout the relevant Bank Holiday and take precedence over other published periods.

9.14 All published Dilemma™ charges apply per Electrician unless expressly agreed otherwise.

9.15 The applicable First-Hour Charge and Continuation Charges shall be confirmed before the booking is accepted.

9.16 Where an attendance crosses between charging periods, the rate for additional time shall be explained and agreed before the affected chargeable period proceeds. No undisclosed increase shall automatically apply.

Chargeable Time

9.17 A minimum one-hour charge applies once the Engineer arrives at the Property, subject to applicable law.

9.18 Chargeable time begins when the Engineer arrives at the Property.

9.19 Chargeable time includes reasonable time spent discussing and assessing the fault, accessing equipment, inspecting, testing, fault-finding, isolating, repairing, making safe, explaining findings and undertaking other activities necessary for the Service.

9.20 Travel before arrival is not treated as on-site chargeable labour unless a separate travel or attendance charge has expressly been agreed.

Additional Time

9.21 After the first hour, additional labour is calculated using the published 15-minute Continuation Charges.

9.22 Each commenced additional 15-minute period is chargeable at the applicable Continuation Charge, subject to the charging structure having been disclosed and agreed.

9.23 Where additional time is required beyond the prepaid period, the Engineer shall advise the Customer before continuing.

9.24 Payment for additional authorised time must be made before further chargeable work proceeds, unless expressly agreed otherwise.

9.25 230VOLTS® is not required to continue chargeable work beyond the paid period until the required additional payment is received.

9.26 Where the Customer does not authorise or pay for additional time, the Engineer shall cease further chargeable work at the end of the paid period, subject to immediate steps reasonably necessary to leave the installation safe.

9.27 Continuation remains subject to Engineer availability, site conditions and safe working requirements.

Prepaid Time and Refunds

9.28 Prepayment for more than the first hour represents advance payment for the agreed Engineer attendance time.

9.29 Where the Service finishes before all prepaid time is used, unused prepaid time above the minimum first hour shall be calculated using the applicable 15-minute Continuation Charges.

9.30 Any refundable unused balance shall be returned subject to other authorised charges properly due and applicable law.

9.31 The first-hour minimum remains payable following attendance even where the Service is completed in less than one hour, subject to applicable statutory rights.

Materials

9.32 Materials are additional unless expressly included.

9.33 The Customer may be required to pay for materials before they are ordered, collected or installed.

9.34 Additional charges relating to non-stocked or specialist materials, collection or further attendance shall be explained before being incurred where reasonably practicable.

Diagnosis, Repair and Make-Safe

9.35 Payment covers Engineer attendance and time and does not guarantee diagnosis or permanent repair within the booked period.

9.36 Where reasonably practicable, the Engineer shall investigate the reported problem and attempt diagnosis, repair or make-safe work within the paid period.

9.37 Where permanent repair cannot reasonably be completed, the Engineer may make the installation safe and recommend or quote further Works.

9.38 Further Remedial Works or installation Works may be quoted separately.

Arrival Times and Additional Engineers

9.39 Estimated arrival times are indicative and may vary due to availability, traffic, location, existing emergencies and circumstances outside our reasonable control.

9.40 Where more than one Engineer is reasonably required, additional labour charges may apply.

9.41 Where reasonably practicable, the Customer shall be informed before additional chargeable personnel are deployed.

Emergency Booking Cancellations

9.42 Dilemma™ cancellation and refund arrangements are governed by Section 5.

9.43 Engineer Allocation may occur immediately after booking Confirmation, whether the attendance is to be undertaken by 230VOLTS® personnel or an appointed subcontractor.

9.44 Confirmation and advance payment do not automatically make the entire booking payment non-refundable.

10. GENIUS™ DESIGN & INSTALLATION

10.1 Genius™ projects are individually scoped and quoted.

10.2 Works shall be carried out with reasonable care and skill and in accordance with applicable electrical and statutory requirements.

10.3 Before additions or alterations, 230VOLTS® may require inspection or testing of the existing installation.

10.4 Unsafe or unsuitable existing installations may require separately chargeable Remedial Works.

10.5 Full rewires and substantial projects require their own scope and quotation.

10.6 The Customer must provide relevant drawings, certificates, asbestos information, access details and safety information.

10.7 230VOLTS® may suspend or decline unsafe or technically unsuitable Works.

10.8 Payment arrangements shall follow Section 4 and the quotation.

10.9 Variations may affect Price and completion timescale.

10.10 Variations shall be recorded and agreed in writing where reasonably practicable.

10.11 Where immediate additional work is reasonably necessary for safety or to prevent damage and prior approval cannot reasonably be obtained, the circumstances and resulting charge shall be explained promptly, subject to applicable law.

10.12 New equipment or protective devices may reveal underlying faults.

10.13 Pre-existing faults are not automatically included in the project Price.

10.14 230VOLTS® is not responsible for pre-existing defects merely because they become apparent during or following Works, except where responsibility arises under law.

10.15 Third parties should not alter, conceal or interfere with Works before required inspection, testing or certification.

10.16 Third-party interference may affect the workmanship guarantee to the extent it causes or contributes to a defect.

10.17 Where scheduled Works cannot proceed because of site readiness, access or circumstances within the Customer’s reasonable control, a reasonable aborted attendance or standing-time charge may apply.

10.18 Applicable certification shall be issued in accordance with Section 12.

11. ELECTRICAL MAINTENANCE SERVICE PLAN

11.1 An Electrical Maintenance Service Plan is a maintenance and compliance-management service, not insurance.

11.2 Services, Property allocation, visit allowances, labour allowances and Price shall be stated in the applicable plan.

11.3 Each plan applies only to its assigned Property unless otherwise agreed.

11.4 Unused allowances do not transfer between properties or roll over unless expressly stated.

11.5 Maintenance visits are reactive attendances following reported faults and are not routine inspections or preventative servicing unless included.

11.6 Materials, components, installation Works, upgrades and work beyond allowances are additional unless included.

11.7 Additional chargeable Works shall be agreed before proceeding where reasonably practicable.

11.8 The Customer must provide safe and reasonable access.

11.9 Failed or aborted visits may count towards allowances or result in reasonable attendance charges, subject to applicable law.

11.10 Response times are targets unless guaranteed in writing.

11.11 Repeated faults from underlying defects outside plan scope may require separately chargeable investigation or Works.

11.12 Appropriately qualified subcontractors may be appointed.

11.13 Payment, cancellation, minimum-term, renewal and termination arrangements shall be stated in the plan and remain subject to applicable law.

12. DOCUMENTATION AND CERTIFICATION

12.1 Certificates, reports and formal documentation shall be issued following completion of the relevant Service and satisfaction of applicable technical and scheme requirements.

12.2 Drafts, site notes, preliminary observations and verbal comments do not constitute final certification.

12.3 Documents will normally be issued within 7–14 Working Days where applicable, subject to third-party scheme processing and circumstances outside our reasonable control.

12.4 Payment obligations relating to documentation operate only to the extent permitted by applicable law and relevant scheme requirements.

12.5 230VOLTS® is not required to issue inaccurate or improper certification where Works are incomplete, inaccessible, altered or non-compliant.

13. TIMEKEEPING AND DELAYS

13.1 Attendance, commencement and completion times are estimates unless expressly guaranteed in writing.

13.2 230VOLTS® shall not be responsible for delays to the extent caused by circumstances outside our reasonable control, including severe weather, flood, fire, transport disruption, emergencies, restricted access, utility failures, supply-chain disruption, material shortages, industrial action or government action.

13.3 Services may reasonably be delayed or rescheduled where such circumstances occur, with revised timescales agreed where appropriate.

13.4 Nothing in this Section excludes statutory rights or remedies that cannot lawfully be excluded.

14. GUARANTEE

14.1 Subject to statutory rights, 230VOLTS® provides a 12-month workmanship guarantee on qualifying installation and remedial labour carried out by us.

14.2 The guarantee applies to defective workmanship relating to specific Works undertaken by 230VOLTS®.

14.3 Manufacturer warranties apply to materials and equipment where applicable.

14.4 Manufacturer product warranties do not automatically include removal, replacement or reinstallation labour unless covered by the manufacturer, our workmanship obligations or applicable law.

14.5 The workmanship guarantee does not cover problems caused by fair wear and tear, misuse, neglect, accidental damage, third-party interference, pre-existing defects, unrelated installation components, defects inherent in Customer-supplied materials, external causes or failure to undertake recommended Works, except where 230VOLTS® remains legally responsible.

14.6 Where a Customer proceeds contrary to a written recommendation or warning, the guarantee may not cover defects caused by the matter warned against.

14.7 Customer-supplied materials are not covered by a 230VOLTS® product warranty. Responsibility for our workmanship and statutory rights remains unaffected.

14.8 Inspection and testing Services report conditions at the relevant time and do not guarantee future performance.

14.9 Nothing in this Section affects Consumer statutory rights.

15. LIABILITY AND STATUTORY RIGHTS

15.1 230VOLTS® shall provide Services with reasonable care and skill as required by applicable law.

15.2 Nothing excludes or restricts liability where unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or rights that cannot lawfully be excluded.

15.3 230VOLTS® shall not be responsible for loss or damage to the extent caused by pre-existing defects, hidden defects outside the reasonable inspection scope, third-party interference, materially inaccurate information, defects inherent in Customer-supplied equipment, failure to act on safety recommendations or undisclosed hazards, except where caused by our breach, negligence or other legal responsibility.

15.4 The Customer should give 230VOLTS® a reasonable opportunity to inspect and remedy alleged defective Works before commissioning third-party remedial work, except where urgent action is reasonably necessary.

15.5 Nothing removes or reduces Consumer statutory rights.

16. MATERIALS AND GOODS

16.1 Materials supplied by 230VOLTS® shall be reasonably appropriate for the agreed Works unless particular specifications are agreed.

16.2 Goods supplied to Consumers remain subject to statutory rights concerning satisfactory quality, fitness for purpose and conformity with description.

16.3 Customer-supplied equipment and materials remain the Customer’s responsibility as to suitability except where 230VOLTS® expressly agrees to determine suitability or has a legal responsibility.

16.4 Ownership, risk and retention-of-title provisions operate only to the extent permitted by law.

16.5 Special-order, bespoke or non-returnable materials may require advance payment.

16.6 Treatment of materials following project cancellation shall follow Section 5 and applicable law.

17. WASTE

17.1 Waste removal, disposal or recycling is excluded unless expressly included in the quotation or booking.

17.2 Where waste removal is excluded, responsibility for lawful disposal remains with the Customer.

17.3 Where 230VOLTS® agrees to remove electrical or controlled waste, it shall be handled in accordance with applicable law.

17.4 Hazardous, specialist or regulated waste may require separate arrangements and additional charges.

18. COMPLAINTS

18.1 Complaints should be submitted in writing to info@230volts.co.uk.

18.2 Complaints will normally be acknowledged within 3 Working Days.

18.3 We aim to investigate and provide a substantive response within 15 Working Days where reasonably practicable.

18.4 Customers should give 230VOLTS® a reasonable opportunity to inspect and remedy alleged problems before commissioning third-party remedial work, except where urgent action is reasonably necessary.

18.5 Nothing in this procedure affects statutory rights.

19. GENERAL

19.1 These Terms apply together with the relevant quotation, booking Confirmation, scope of Works and invoice.

19.2 Where a specific written quotation or booking Confirmation expressly varies these Terms, the specifically agreed written provision takes precedence for that Service.

19.3 No employee, Engineer, subcontractor or representative is authorised to materially vary contractual terms, Price or scope unless authorised or subsequently confirmed by 230VOLTS®.

19.4 Significant contractual variations should be recorded in writing where reasonably practicable.

19.5 If a provision is invalid, unlawful or unenforceable, the remaining provisions shall continue in effect.

19.6 Failure or delay by 230VOLTS® in exercising a contractual right does not automatically constitute a waiver.

19.7 Nothing affects statutory rights available to Consumers.

19.8 These Terms and relevant booking documentation constitute the agreement concerning the Services, subject to applicable law.

19.9 These Terms shall be governed by the laws of England and Wales.

19.10 Nothing prevents a Consumer from relying on mandatory jurisdiction rights under applicable law.

230VOLTS®

Electrical Inspection, Testing, Emergency Services, Consultancy, Design & Installation

Email: info@230volts.co.uk

Last updated: October 2026